Shipping Policy

Last updated: 23 September 2026

Pokenexa currently sells and ships within Australia only.

Shipping rates

Australia Post – Tracked: $10 AUD including GST for orders below $250.
Free shipping: available on orders of $250 AUD or more after applicable discounts.

Order processing

Orders paid by bank transfer are processed after the payment has cleared. We will prepare and dispatch eligible orders as soon as reasonably practicable after payment is confirmed.

Delivery times

Delivery times depend on the destination, carrier network and seasonal demand. Any delivery estimate is an estimate only unless we expressly agree otherwise. Delays outside our reasonable control may occur.

Tracking

Where tracking is available, tracking information will be sent to the contact details supplied with the order after dispatch.

Delivery address

Please check your shipping address carefully before placing an order. Contact us as soon as possible if an address needs to be corrected. We cannot guarantee an address can be changed after an order has entered fulfilment or been dispatched.

Returned, refused or undeliverable parcels

If a parcel is returned to us because the address supplied was incorrect, the parcel was not collected, or delivery was refused, we may contact you to arrange redelivery. Additional delivery charges may apply where permitted by law.

Lost or damaged deliveries

If a parcel appears lost or arrives damaged, contact us with your order number and relevant details. We may ask you to keep the packaging and provide photographs so that we can investigate with the carrier. Your rights under the Australian Consumer Law are not affected.

Pre-orders

If an order includes a pre-order item, dispatch timing may depend on the applicable release date and when stock reaches us. Supplier or manufacturer release dates can change.

Contact

Email: info@pokenexa.com
Pokenexa, 55 Vicliffe Avenue, Campsie NSW 2194, Australia