Privacy Policy

PokeNexa – Privacy Policy

Last updated: 5 October 2026

1. Introduction

This Privacy Policy explains how PokeNexa (“PokeNexa”, “we”, “us”, “our”) collects, uses, stores and protects personal information when you visit or use pokenexa.com, create an account, place an order or contact us.

2. Australian privacy law

We handle personal information in accordance with applicable Australian privacy law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.

3. Personal information we collect

Information you provide

• Name
• Email address
• Phone number
• Billing and shipping address
• Account login details
• Order and transaction details
• Customer service communications

Automatically collected data

• IP address
• Device and browser information
• Website usage information
• Cookies and similar technology data

Information from service providers

We may receive limited information from providers that help us operate the store, host the website, process or confirm payments, deliver orders, provide analytics, prevent fraud or provide customer support.

4. How we use personal information

We may use personal information to:

• Process and fulfil orders
• Provide customer support
• Manage customer accounts
• Arrange delivery
• Send order and service communications
• Detect and prevent fraud or misuse
• Comply with tax, accounting and legal obligations
• Improve our website, products and services
• Send marketing communications where you have opted in or where otherwise permitted by law

5. Fraud prevention and security

To protect our customers and business, we may verify information, monitor orders and transactions for suspicious activity, keep relevant transaction records, and refuse or cancel orders where fraud or abuse is reasonably suspected.

6. Cookies and tracking

We may use cookies and similar technologies to keep the website working, remember preferences, understand website usage and improve performance. You can control cookies through your browser settings, although disabling essential cookies may affect store functionality.

7. Disclosure of personal information

Where reasonably necessary to operate the store, we may disclose relevant information to:

• Payment and banking service providers
• Shipping and logistics providers
• Website hosting, WordPress/WooCommerce and IT service providers
• Analytics and marketing providers
• Professional advisers such as accountants or lawyers
• Authorities where disclosure is required or authorised by law

8. International data transfers

Some technology and service providers may process or store information outside Australia. The countries involved can change depending on the providers we use. We take reasonable steps appropriate to our obligations when using overseas service providers.

9. Data security

We take reasonable administrative and technical steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No online system can be guaranteed to be completely secure.

10. Data retention

We retain personal information only for as long as reasonably necessary to provide services, keep appropriate business records, comply with legal obligations and resolve disputes.

11. Access and correction

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date or incomplete. We may need to verify your identity before responding.

12. Marketing communications

You may opt out of marketing emails at any time by using the unsubscribe option in the message or by contacting us directly.

13. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those third parties.

14. Children’s privacy

Our online purchasing services are not directed to children under 16 without appropriate parent or guardian involvement. We do not knowingly seek to collect personal information from children for independent commercial use.

15. Privacy complaints

If you believe we have not handled your personal information appropriately, please contact us first so we can investigate. If a privacy matter remains unresolved and applicable Australian privacy law gives you that right, you may also contact the Office of the Australian Information Commissioner (OAIC).

16. Contact us

PokeNexa
55 Vicliffe Avenue
Campsie NSW 2194
Australia
Email: info@pokenexa.com

17. Policy updates

We may update this Privacy Policy when our practices, technology or legal obligations change. The current version will be published on this page with its latest update date.